Stormfront News

Our stores are gradually reopening from 18 June.

For the last decade, Stormfront has been at the heart of the community serving you as your local Apple expert. We recognise that technology continues to play an important role, allowing you to remain connected with your loved ones, supporting business continuity through remote working and delivering an engaging and virtual classroom to students in their homes.

We are happy to announce the first of our stores will reopen on Thursday 18 June. To ensure our stores are operating in the safest possible manner our stores will be opening in phases over the coming weeks. Some of our stores may also be operating on varying hours. To check if your local store is open and see out latest opening hours visit stormfront.co.uk/store-finder.

We wish to reassure you that the health, safety and wellbeing of our customers, team members and the wider community remains our priority. Across the business we are operating within guidelines set out by the Government. We have introduced the following measure in stores:

  • Strict social distancing measures are in place with signage to guide our customers.
  • We will be limiting the number of customers in-store at a time and we request that customers visit the store alone where possible.
  • Perspex screens are in place at our active till points.
  • Automatic hand-sanitisers will be available at the entrance to the store. We request that you use these when entering the store.
  • We are currently not accepting cash payments.
  • Staff have been instructed to wash their hands, as minimum once per hour and use disposable gloves when handling customer devices.
  • Staff are cleaning and disinfecting all tills, countertops, demo devices, payment machine keypads and door handles.

Our online store is open at stormfront.co.uk, with online deliveries operating as normal at this time and we continue to offer free delivery as standard.

You can book a video or telephone consultation with a personal Apple sales expert from your own home using Stormfront Connected. In addition, for a limited time only, we are offering free enrolment to Stormfront Learning, allowing you to unlock the full potential of your Apple devices from home.

We have temporarily withdrawn our PersonalTrainer service while we preserve guidance around social distancing.

Our specialist support teams are working tirelessly to support our customers over the phone, via email and on social media. We will answer any queries that you may have, share our technical expertise or just offer our moral support.

Our Lifeline software support service remains available for you to purchase from home and you can book an appointment with our Lifeline support team at stormfront.co.uk/lifeline. Lifeline will also be available again in-store when your store reopens, starting from £10 for 7-days of support.

Our service centre is also open and is fully operational If you require a repair or service for your device, we are here to help. You can book a repair without visiting a store via our Collect + Repair service here stormfront.co.uk/repairs. Alternatively, if your local store has reopened you can book a repair in-store via getsupport.apple.com.

We are hugely grateful to all our team for their commitment and hard work and would like to thank you for your ongoing support in keeping one another safe and healthy.

Thank you for your patience and continued support as we endeavour to continue to serve you and your community. We will continue to keep you updated on further developments and look forward to welcoming you back in-store soon.

All the know-how you need with Stormfront's online training programme

With people spending more time at home, Stormfront have put together a range of quick, simple and engaging training programmes to help people discover all they need to know about their Apple technology.

Stormfront’s Apple Professional Learning Specialists will help you unlock the full potential of your Apple devices. With tutorials on getting to know your iPad, those who sign up to the training programmes will discover a range of other uses they didn’t even know they needed.

Each tutorial has been created to give a flexible and comprehensive training experience all of which can be done at each participant’s own pace and in the comfort of their own home.

Through the Get to know your iPad course you can learn how to customise and personalise your device, how to protect it and how to effectively manage your diary, emails and storage through iCloud. You will also learn how to use FaceTime through the iPad, an incredibly powerful tool for staying connected with loved ones. The Get to know your iPad course is currently open for enrolment at stormfront.co.uk/learning and is free for a limited time.

Stormfront have also launched Creative Home Learning classes that are designed especially for kids. A series of fun and creative curriculum-based classes that aim to encourage the younger generation to learn through technology, with 5 new courses released each week. Through the module, you can learn how to create your own slo-mo video, create a vlog, remix like a DJ, create a kooky animal, time travel with time-lapse, create your own emoji, create a cartoon and even interview an alien!

On completing this course, parents and children alike will feel comfortable on how to design and draw digital art, create animation and make digital music. You will also be able to create your own YouTube worthy content as you learn how to produce and edit video content and capture and adapt photography.

Whether tech savvy or a tech novice, Stormfront Learning will ensure you and your family get the most out of your Apple products thanks to the new online learning platform.

Update for repairs in-progress in a store.

Like many retail businesses, earlier this week we were instructed by the government to close our retail stores at short notice. We were then faced with the challenge that many customers had repaired devices that they could no longer collect.

The last thing we want is for anyone to be left without their devices for a prolonged period, especially since mobile devices are now more important than ever before to keep in touch with loved-ones and colleagues.

After considering all the options, we took the decision that the best approach would be to send all in-progress and completed repairs from our high-street stores back to our central repair centre this week.

Our repair centre is fully running with enhanced cleaning and safety protocols in place. We can therefore complete any in-progress repairs as quickly as possible and contact customers to arrange the return of their device.

For all completed repairs, we will begin contacting you by email on Monday 30th March to arrange the best way to return your device, as quickly and safely as possible.

Due to the volume of repairs we process, we are also prioritising the return of devices to customers who support the emergency services and front line workers.

We appreciate that for some customers, every day counts, and we promise we are treating this with the priority it deserves. If you don't receive the email from us by Tuesday, please call our contact centre team on 0333 00 44 111 and they will be on stand-by to help you further.

We'd like to sincerely thank all our customers for their patience while we work hard to complete all repairs and get them safely back to you as soon as possible.

An important update from Stormfront

In-line with the latest government guidelines, all Stormfront stores will close immediately for the safety of our store teams and customers.

Our online store is open at www.stormfront.co.uk, with online deliveries operating as normal at this time and free delivery as standard on all orders.

Whilst our stores are closed, our commitment to support a connected community continues. Our team of experts are available to help over the phone, via email and on social media. We will answer any queries that you may have, share our technical expertise or just offer moral support. It remains number one priority to support you in navigating the challenges you may face in this unprecedented time, ensuring that you have the essentials you need to remain connected with your loved ones, supporting business continuity through remote working and delivering an engaging virtual classroom to students in their homes.

Our call centre is open Monday to Friday 09:30 – 17:00 for enquiries. We are experiencing a high volume of calls at this time and would urge you to use our contact form to get in touch.

To our customers and communities, thank you for your ongoing support – we know these are difficult and unsettling times and we hope to be able to continue supporting you through the coming weeks. We will be keeping you informed with latest updates through email, our website and social media.

We will continue to be in touch and look forward to welcoming you back in-store soon.

Thank you and stay safe.

Stormfront: Supporting a connected community

For the last decade, Stormfront has been at the heart of the community serving you as your local Apple expert. We recognise that technology will play an important role, allowing you to remain connected with your loved ones, supporting business continuity through remote working and delivering an engaging and virtual classroom to students in their homes.

Our team of experts are available to help over the phone, via email and on social media. We will answer any queries that you may have, share our technical expertise or just offer moral support. You, our customers, are reaching out to us and it is our intention to support you in navigating the challenges you may face in this unprecedented time, ensuring that you have the essentials you need. Our call centre is open Monday to Friday 09:30 – 17:00 for enquiries, our contact form is available here.

Currently all stores remain open, although as we are sure you will understand, we may not be able to maintain our usual store opening times. Our most up to date store opening times are available here.

We have temporarily withdrawn our PersonalTrainer service while we preserve guidance around social distancing.

Our online store is open at www.stormfront.co.uk, with online deliveries operating as normal at this time and we continue to offer free delivery as standard.

Our service centre is also open and is fully operational. If you require a repair or service for your device, we are here to help. Please book an appointment as usual at your local store.

The health, safety, and the wellbeing of our customers, team members and the wider community remains our priority. We continue to maintain the highest possible standards of cleanliness and across the business we are operating within guidelines set out by the Government. Our store colleagues and team members whose work requires them to be on site have been instructed to wash their hands, at minimum, once per hour. In our stores we are cleaning tills, countertops, demo devices, payment machine keypads and door handles.

We have also made the decision that we will no longer be accepting cash payments and ask that a maximum of 5 customers are present in store at any one time.

Events are moving very quickly and so we will continue to monitor the situation closely reviewing developments and adhering to the recommendations and requirements issued by the Government and all other relevant authorities. We will update you on any additional changes and developments.

We are hugely grateful to all our team for their commitment and hard work and would like to thank you for you on-going support in keeping one another safe and healthy.